Customer Service Representative Job Opportunity in Johannesburg at Danfoss

Danfoss is a global leader in engineering solutions, providing innovative products and services to improve energy efficiency and sustainability. Our Danfoss Power Electronics and Drives (DPD) segment focuses on delivering advanced electronic solutions for various industries. We are committed to delivering exceptional customer experiences and We are currently seeking a motivated and enthusiastic Customer Service Representative to join our team in South Africa.

As a Customer Service Representative in the DPD segment, you will be the first point of contact for our customers, providing outstanding service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.

Job Responsibilities

Responsibilities for this position include, but are not limited to, the following. 

•  Be responsible for the end-to-end customer experience,
•  Identify, investigate, and resolve logistic issues and complaints in a professional and timely manner,
•  Ensure timely response and quality resolution of inquiries,
•  Fulfil job responsibilities aligned with given KPI’s,
•  Keep a close dialogue with customers to understand their needs and expectations,
•  Be proactive and ensure we are staying ahead of our customers’ needs,
•  Cooperate with other departments/functions in our company,
•  Ability to prioritize your daily tasks.

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills. 

•  Bachelor’s degree in business administration or related field,
•  At least 4 experience in a customer service role, preferably in a technical or engineering environment,
•  Excellent communication skills, both written and verbal,
•  Strong problem-solving abilities and attention to detail,
•  Ability to work independently and as part of a team,
•  Proficiency in Microsoft Office Suite and CRM software,
•  Fluency in English.

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Bonus system
• Pension plan
• Personal insurance
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.