Customer Service Rep for Clarke Care | Remote SA (Free Laptop)

Are you:

• Great on the phone and email?
• Passionate about helping clients?
• Someone with a practical aptitude?
• Comfortable handling lots of information and eager to learn constantly?
• Equipped with a great sense of humor?

About Us:

At Clarke Care, we excel by exceeding our customers’ expectations through  giving them great legal advice and services. We are a small but busy law firm with a close knit collaborative team environment. Our commitment to quality and customer satisfaction has driven our success, and we’re looking for passionate individuals to help us continue our journey.

The role:

Based in our Johannesburg, we are looking for a committed Customer Service Representative who shares our passion for building customer relationships. As a Customer Service representative, you will:

• Offer a high level of service to our existing customers and prospective customers.
• Liaise with production and customers on delivery and lead-time allocation
• Accurately process orders.
• Provide an internal link between external customers and the various internal departments within the business
• Field and manage customer complaints in a timely and effective manner and have a great understanding of the escalation process.
• Build strong, ongoing relationships with customers and stakeholders.

Requirements

• Previous customer service experience is desired but not a must
• A resilient and helpful personality
• Excellent verbal and written communication skills
• The ability to commit to a rotating roster between the hours of 6am to 7pm, Monday to Sunday
• Strong problem solving skills

Benefits

• Work from home opportunity
• Work tools provided 
• Uncapped PTO
• Salary : R14 500 p/m