Customer Service & Operations Assistant Job Vacancy in Cape Town at The Created
The Created is a rapidly growing South African online jewellery company with a strong social media presence. We specialise in high-quality, waterproof, and tarnish-resistant pieces for everyday wear.
We operate across B2C, B2B, corporate gifting, and events.
Founded by Marlise, a qualified accountant who started the business while completing her articles, The Created began as a side hustle in a single garage. Today, it has grown into a full-time venture with a dedicated team of full-time employees and a warehouse in Stellenbosch.
We are driven by excellence in customer service, operational efficiency, and a people-first culture.
Rooted in Christian values, The Created is committed to building a business that reflects integrity, stewardship, and care – for our customers, our team, and our partners.
Responsibilities
- Provide customer service via email, Instagram DMs, and WhatsApp Business
- Receive and process online orders
- Pack, ship, and perform quality control on products
- Assist with general admin tasks and day-to-day responsibilities as needed
Requirements
- Strong written communication skills
- Computer literacy
- Excellent organisational skills
- Experience in customer service and/or Shopify would be beneficial
Personality / Culture Fit
- Positive, “yes” mentality!
- Team player
- Strong alignment with Christian values
We are rapidly growing and in the process of building and improving our systems. You will have the opportunity to play an active role in shaping how things are done. This is a dynamic position, with responsibilities that can change from week to week, so adaptability, initiative, and a willingness to grow with the business are essential.
Compensation
Market-related salary.
How to Apply
Contact Marlise at 076 061 2566 or send your CV to [email protected].
