Customer Service Host Job Opportunity in Johanesburg at Blueion Support Services

Spread the love

We are looking for an excellent customer Service Host, fluent in a minimum of two languages, who have a genuine interest and liking for people. This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with accuracy and efficiency.

The candidate should have a deep desire to help and forge strong relationships with our clients.

The ideal candidate will report directly to the Team Leader and Customer Service Manager.

The successful candidate must be innovative, work well under pressure and deliver a high level of customer service.

Key Duties and Responsibilities:

  • Must thrive on Chats, in and outbound calls, showing initiative and strong negotiation skills.
  • Apply techniques to convert new registrations and then maintain client retention.
  • Personally, develop relationships with clients to forge trust, loyalty, and superior service to enhance the clients gaming experience.
  • Work day and night shifts (6am – 6pm & 6pm – 6am). 2 Days on 2 Days off etc. We operate 24 hours a day.
  • Communication with clients is via email, phone, and chat.

Minimum Education and Experience required:

  • Preferably a tertiary education.
  • Minimum of 1 year within a call centre environment including night shifts.
  • Knowledge of customer service principles and practices.
  • Numeric, oral, and written language applications (30+ wpm).
  • Excellent relationship building skills.
  • Psychological analysis ability.
  • Strong negotiation skills.

Key Competencies to Succeed:

  • Vibrant and Passionate.
  • Proactive and self-motivated.
  • Good team spirit.
  • Adaptability.
  • Attention to detail and accuracy.
  • Ability to work well under pressure.
Lynn Fitho

Recent Posts

Remote Customer Service Representative Job Opportunity in South Africa at Course Consult

Course Consult is an operational flower farm located in Johannesburg, dedicated to the cultivation of…

6 hours ago

Receptionist & Administrative Assistant Job Vacancy in Cape Town at Revo Projects

If you’re looking for a workplace where you can grow, contribute, and make an impact,…

2 days ago

PAID REMOTE WRITING JOB OPPORTUNITY IN SOUTH AFRICA AT NUDGE

We're looking for a Personal Finance Writer to help us improve the financial literacy, and…

2 days ago

AgroFresh is Hiring a Work From Home Client Success Specialist in South Africa

About AgroFresh Imagine a world with less food waste and stronger, more sustainable produce businesses.…

2 days ago

Briefly South Africa is Hiring a Remote Public Relations Specialist

Briefly News is one of the biggest news and entertainment platforms in South Africa. Briefly…

2 days ago

Pietermaritzburg Job Opportunity at St Charles College for a Personal Assistant

St Charles College is looking to employ a suitably qualified Personal Assistant to the Heads…

2 days ago