Customer Service Associate for Quantanite | Onsite Jhb

Quantanite is a leading BPO firm committed to delivering exceptional service solutions to our clients. We pride ourselves on creating a dynamic and inclusive work environment that empowers our team members to excel.

Position Overview:

We are seeking a dedicated and enthusiastic Customer Service Associate to join our team. The ideal candidate will be responsible for providing outstanding service to our clients and customers, ensuring their needs are met with efficiency and professionalism. This role involves handling various customer inquiries, resolving issues, and contributing to overall customer satisfaction.

Key Responsibilities:

• Customer Interaction: Engage with customers through multiple channels (phone, email, chat) to address inquiries, provide information, and resolve issues promptly and effectively.
• Issue Resolution: Identify and troubleshoot customer problems, offering solutions or escalating issues as necessary to ensure resolution.
• Product Knowledge: Maintain a thorough understanding of company products, services, and policies to provide accurate and relevant information to customers.
• Documentation: Accurately record and document customer interactions and transactions in the system for future reference and reporting.
• Follow-Up: Conduct follow-ups with customers to ensure that issues are resolved to their satisfaction and provide additional support as needed.
• Feedback: Collect and relay customer feedback to help improve services and processes.
• Compliance: Adhere to company policies, procedures, and regulatory requirements to ensure compliance in all customer interactions.

Qualifications:

• Education: High school diploma or equivalent; associate’s degree or higher preferred.
• Experience: Previous experience in a customer service role, preferably in a BPO environment, is a plus.
• Skills: Excellent verbal and written communication skills; strong problem-solving abilities; proficient in using computer systems and CRM software.
• Attributes: Strong interpersonal skills; ability to remain calm and professional in stressful situations; attention to detail; ability to work independently and as part of a team.
• Availability: Flexibility to work various shifts, including evenings, weekends, and
  holidays, as needed.

What We Offer:

● Training: Comprehensive training programs to enhance your skills and knowledge.
● Career Growth: Opportunities for career advancement and professional development.
● Work Environment: A supportive and collaborative team atmosphere.

How to Apply:
Interested candidates are encouraged to submit their resume and a cover letter detailing their qualifications and experience to [email address] with the subject line “Customer Service Associate Application – [Your Name].” Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.