Customer Service Agent Job Vacancy in Johannesburg at Meridian Wine

Meridian Wine Distribution, a trusted leader in the liquor industry, is seeking a highly motivated Customer Service Agent to join their dynamic team. This position is based in Gauteng, Johannesburg and is for a well-known wine company renowned for delivering premium products and exceptional service.

Responsibilities 

• Daily Order Check
• Ensure telephones are manned effectively and calls are answered with correct telephone etiquette.  
• Attend to all customer queries relating to orders 
• Constantly monitor open sales orders and action as required
• Convert sales quote to sales orders as required
• Initiate query with finance for on hold accounts that have placed orders. 

Requirements 

• Grade 12 Essential
• Minimum 1 Year Call Centre Experience
• PC Proficient (MS office suite: word, excel, presentation / Google office suit and email)
• Driver’s License
• Communication skills – written & verbal
• Customer relationship skills
• Problem solving abilities