Customer Service Agent Job Vacancy in Durban at ContactPoint 360

Who We Are:

At ContactPoint 360, we put people first. As a global customer experience company, we partner with top brands to deliver outstanding service through meaningful interactions. Our Durban team is growing, and we’re looking for passionate, people-focused individuals who thrive in a fast-paced, hospitality-driven environment.

The Opportunity:

We are seeking dedicated and professional Call Centre Agents to join our established contact centre. This is an excellent opportunity for individuals who are service-oriented, target-driven, and eager to build a long-term career in a reputable organisation.

What You’ll Do:

• Manage inbound and outbound customer interactions with professionalism
  • Accurately log and process information on company systems
  • Resolve customer queries effectively within set timelines
  • Consistently achieve quality and performance targets

What You Bring:

• Matric / Grade 12 (essential)
  • Clear criminal record (essential)
  • Excellent communication skills (written and verbal)
  • Computer literacy and ability to work on multiple platforms
  • Minimum 12 months of experience in a call centre or customer service environment required
  • Ability to work night shift hours

Location:

This is an on-site position based at our Durban- Mount Edgecombe Offices.

Why Join Us?

• A people-first company culture
  • A modern and collaborative workspace
  • Career development opportunities