Customer Service Agent Job Vacancy in Cape Town at WNS
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa.
Job Description
- Agent should be willing to work in a 24×7 environment including weekend working
- Must have excellent command over English Language
- Dedicated to High Quality experience for customers and delivering high CSAT
- Ability to identify stated and unstated customer needs, follow quality metrics
- Being a travel consultant and help customers with their booking needs
- Manage financial transactions and processing payments adhering to security and verification policies
- Providing recommendations to customers and adhering to multiple process needs
- Responding to customers inquiries on their travel- changes/cancelations of their bookings
- Knowledge of Travel products, basic geography
- Alert management of potential security issues or client complaints
- Resolve customer complaints and issues
- Consultative assistance to customer
- Adhere to timelines schedules
Qualifications
GDS Systems experience – Sabre
