Customer Service Advisor Job Opportunity at Collinson in Cape Town (Different shifts available)

Collinson the Collinson, that proudly employ over 1,100 talented individuals in over 20 locations world-wide and we are dedicated to helping our clients acquire, retain and optimize the value of their customer relationships. Some of our products and services include Priority Pass, the world’s largest independent airport VIP lounge access program with +/-1300 lounges globally and Columbus Insurance, a leading travel insurance specialist.

Role:

Taking inbound calls in a professional manner; handling and overcoming objections in a professional and effective manner; adhering to targets; taking inbound calls from an international customer base; handling both internal and external email correspondence to and from clients in line with quality standards; working towards resolution time periods, quality standards and targets

Experience, skills and knowledge required:

Not negotiable:

• Fluent in speaking, writing and reading English
• Dealing with clients telephonically – above average telephonic communication skills
• Ability and willingness to work weekends and shifts as and when required
• Proven exposure to flexibility and easily adaptable to pressurized environments and change
• Proven customer service orientation and problem-solving ability in previous roles/career
• Must have applied foreign language in a corporate environment
• Ability to multitask

Nice to haves:

• Experience with working to targets
• Familiarity with call centre culture/environment
• Exposure to travel, either work related or extensive personal travel

Days of work: 24/7 Rotational Shifts (05:00–14:00; 08:00–17:00; 10:00–19:00; 12:00 – 21:00; 14:00–23:00; 15:00–00:00; 17:00–02:00; 19:00-04:00; 20:00-05:00)

NB – Hours affected by DST.

Hours of work: 24/7 dept.

Special arrangements: Working SA Public holidays

What is most challenging about the role: The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures. Lifestyle Benefits is a VIP client, and high standards of work are an expectation.