Customer Contact Centre Agent Job Vacancy based in Northriding at B. BRAUN MEDICAL

This is a full-time, permanent position based in Northriding reporting to the Team Leader for Queries and Loan Set.

Duties and Responsibilities:

• All activities should consistently be carried out with a customer-centric approach
• Always maintain a professional telephone etiquette-active listening
• Notify relevant stakeholders of any discrepancies and provide support to both internal and external customers
• Inform customers of any stock shortage or delay in supply or delivery
• Ensure that queries received from customers are dealt within an efficient, professional, and courteous manner
• Maintain relationships with customers to ensure customer retention.
• Ensure that everything received via BSMART & MITEL is actioned timeously
• Accurate capturing and processing of Queries/Credits/Debits/Returns
• Follow up on all customer returns/Product complaints applicable for credit
• Address customer issues by clarifying complaints, identifying the problem, choosing and explaining the best solution, facilitating corrections, and following up to ensure resolution
• Be able to collaborate effectively with other teams
• Identify and evaluate customers’ needs to ensure their satisfaction

Educational Qualifications and Professional Experience:

• Matric and/or qualifications/certificates related to Customer Services
• Previous customer service or sales experience would be beneficial (internal or external experience)

Skills and Competencies:

• Customer-focused mindset
• Excellent communication, presentation, and interpersonal skills
• Excellent time management
• Ability to work collaboratively within a multi-matrix company in a fast-paced, dynamic environment
• Digital literacy specifically in SAP and Office 365 suite (minimum 3 years of experience working on SAP)

Equality, Diversity, and Inclusion Statement

As a global company and an equal opportunity employer, B. Braun embraces and encourages diversity, and we encourage applications from all different backgrounds to represent the customers and partners that we support.

Application Submission Requirements:

• Interested EXTERNAL candidates who meet the above requirements, are also welcome to apply by submitting their CV to [email protected].
• All applicants are required to include the Job Title of the position that they are applying for in the subject line.

Closing Date:

Monday, 04 August 2025