CONTROL ROOM MANAGER – vacancy available in Centurion
REQUIREMENTS:
- Must be computer literate (Excel, Outlook, Word)
- Gr.12
- 1-year management experience
- 1-year experience as a manager in a Control room/call centre environment compulsory
- Security grade A
- Psira registered
- Valid driver’s licence
- Fluent in English and Afrikaans
- Willing to work overtime
- Must reside in Centurion area
- Must have reliable transport
- Knowledge of Listener software compulsory
COMPETENCIES (SKILLS, KNOWLEDGE, AND BEHAVIOURAL ATTRIBUTES):
- 1. Good interpersonal and relationship management skills
- 2. Well-developed value system specifically as it refers to ethics, integrity, trust, and confidentiality
- 3. Good and clear communication skills
- 4. Ability to prioritize work and urgent matters
- 5. Ability to function independently and to take responsibility and initiative
- 6. Extensive knowledge of Excel, Outlook and Word.
- 7. Must be able to work under pressure
- 8. Must have good problem-solving skills
- 9. Punctual
- 10. Disciplined
- 11. Patience
- 12. Attentiveness
- 13. Assertiveness
- 14. Sound leadership skills with the capability to motivate and develop staff
- 15. Planning and Organizing
- 16. Attention to detail
- 17. Team Player willing to go the extra mile when needed
DUTIES:
- Effectively manage all equipment in the control room
- Effectively manage control room personnel
- Effectively handle client complaints
- Administration for example leave forms, rosters, etc.
- Assist with training of control room personnel
- Assist with the recruitment of control room personnel
Interested candidates whose credentials match the requirements can send their CV’s to hr@monitornet.co.za
We reserve the right not to make an appointment for any advertised position.