Job Purpose: To handle Customer calls according to prescribed Call Centre specifications as to inform, assist and advise Customers on all CIPC products, services, related processes, and procedures.
Key performance areas:
- To receive and respond efficiently and effectively to inbound Customer calls;
- To assist, advise and inform Customers regarding all CIPC products, services and related processes and procedures
- To determine and resolve Customer service requests and queries on preferably first call resolution;
- To accurately capture all calls received as prescribed and provide Customer feedback
- To contribute to improvement of organizational performance standards
- Background verification, including criminal record and citizenship checks, it is the applicants’ responsibility to have their foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
- CIPC is an equal opportunity, affirmative action employer. Preference will be given to candidates whose appointment will enhance representivity in accordance with the approved employment equity plan.
- Correspondence will be limited to shortlisted candidates only. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by CIPC.
- If you do not hear from us within two months of the closing date of this advertisement, please accept that your application was unsuccessful.
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Closing date: 24 January 2025
Requirements
Required Minimum education/training
- A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Call or Contact Centre Management
OR
- A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Communications / Marketing management or Business management
- A Call Centre certificate will be an added advantage
Required Minimum work experience:
- 1-2 years’ Call Centre experience