Call Centre Agent Jobs Available in Pretoria at CIPC

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Job Purpose: To handle Customer calls according to prescribed Call Centre specifications as to inform, assist and advise Customers on all CIPC products, services, related processes, and procedures.  

Key performance areas:     

  • To receive and respond efficiently and effectively to inbound Customer calls;
  • To assist, advise and inform Customers regarding all CIPC products, services and related processes and procedures                       
  • To determine and resolve Customer service requests and queries on preferably first call resolution;
  • To accurately capture all calls received as prescribed and provide Customer feedback
  • To contribute to improvement of organizational performance standards
  • Background verification, including criminal record and citizenship checks, it is the applicants’ responsibility to have their foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
  • CIPC is an equal opportunity, affirmative action employer. Preference will be given to candidates whose appointment will enhance representivity in accordance with the approved employment equity plan.
  • Correspondence will be limited to shortlisted candidates only. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by CIPC.
  • If you do not hear from us within two months of the closing date of this advertisement, please accept that your application was unsuccessful.

Closing date: 24 January 2025

Requirements

Required Minimum education/training

  • A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Call or Contact Centre Management

OR  

  • A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Communications / Marketing management or Business management
  • A Call Centre certificate will be an added advantage

Required Minimum work experience:

  • 1-2 years’ Call Centre experience
Lynn Fitho

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