Call Centre Agent Job Available in Pretoria at The Financial Intelligence Center

JOB PURPOSE: To provide support, via telephone, compliance query portal and email, to supervisory bodies, accountable institutions and other affected stakeholders regarding registration and reporting and general compliance in terms of the Financial Intelligence Centre Act, No. 38 of 2001, as amended (the FIC Act) under guidance.

KEY PERFORMANCE AREAS:

• Engage with external stakeholders, via telephone, compliance query portal and email, to ensure compliance with the FIC Act, exchange information, provide solutions and solve queries, related to standard matters;
• Provide a call centre service in accordance with the Compliance Contact Centre manual and standards;
• Administer the compliance query process in accordance with the set procedures;
• Respond to general compliance, registration and reporting related queries;
• Develop an understanding of various supervised institutions and sectors under the FIC Act;
• Identify problems and issues experienced within industry sectors affected by the FIC Act;
• Assist with registrations on goAML including registration data cleansing activities.

EDUCATION, SKILLS AND EXPERIENCE:

• Matric
• Qualifications in anti-money laundering and or compliance management would be advantageous.
• One-year call centre experience and exposure essential, preferably in a regulatory function;
• Excellent English communication skills (oral and written);
• An intermediate level of computer literacy, including MS Word and MS Excel.