Call Centre Agent for City of CT | Onsite CT (R19 000 p/m)

Requirements

• Grade 12
• Minimum of 2 years’ call centre or Customer Care Experience
• Computer proficiency(MS office, Skype and SAP)
• Literacy in SAP applications (C3, CICO, GIS, etc.)
• Fully bilingual in at least 2 official languages of the Western Cape
• Must be willing to work shifts

Key Performance Areas

• Attend to all customer interactions in a consistent and accurate manner
• Solve customer queries efficiently and appropriately
• Resolve a minimum of 80% of customer complaints and queries.
• Act as a buddy to new staff and transfer of knowledge
• Efficient logging of calls via SAP
• Build relationships with department within the City
  
• Please Note: The successful candidate will be required to work outside normal working hours during emergencies and planned overtime, shift and will be on standby when required.
  How to Apply

By submitting your application for a position at the City of Cape Town, you are consenting to the use of your personal information provided as part of your application and/or Recruitment process for Recruitment and Selection purposes. In addition, you may be required to undergo, including but not limited to, Criminal and Security Checks, Personal Verification, and Lifestyle Audits, throughout your recruitment process and/or subsequent employment.