Call Centre Agent (Customer Care) Job Available in Johannesburg at Buffalo International Logistics |R8000 p/m

As a 1st Line Call Center Agent, you will play a crucial role as the initial point of contact for our valued customers. You will be responsible for addressing customer inquiries, resolving basic issues, and ensuring accurate information dissemination. This position demands exceptional communication skills, a strong customer-centric approach, and the ability to thrive in a dynamic, fast-paced environment.

REQUIREMENTS:

• Minimum Grade 12 or Equivalent NQF Level 4.
• ± 1 Years experience in a Call centre or Customer Care environment.
• Excellent verbal and written communication skills in [Language(s)].
• Strong active listening skills and the ability to empathize with customers.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in using CRM software and other relevant applications.

RESPONSIBILITIES:

• Serve as the first point of contact for customers via telephone, email, and live chat.
• Respond promptly to customer inquiries with professionalism and empathy.
• Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
• Ensure accurate and timely documentation of customer interactions in the CRM system.
• Escalate complex issues to appropriate teams or supervisors as needed.
• Maintain a high level of customer satisfaction through proactive communication and problem-solving.