10 CALL CENTER COMPANIES IN SOUTH AFRICA THAT HIRE WITH JUST MATRIC

With the high rate of unemployment in South Africa, especially for people who were unfortunate not to pass to universities, jobs are scarce to find. Thankfully, we have call center companies willing to hire South African citizens with just matric.

A call center is a team of agents who handle incoming and outgoing customer calls for other businesses. They usually handle disputes, complaints, and inquiries on behalf of the company. Some all center agents offer services like debt collectors or sales representatives, where one calls customers to advertise the company’s products and make sales.

There is usually a basic salary for call center agents plus commission based on the sales made or disputes solved.

There are a whole lot of call center companies hiring with just matriculation, but l will mention a few that will open doors to financial breakthrough and financial liberation. The average call center pay ranges from R4000 to R10,000 or more, depending on your experience or the company that has hired you. The commission part is usually the one raising the basic salary, which means your salary might alternate every month according to how much you have worked.

What do you do at a Call Center Company when hired with just a Matric

We have a few categories under call center agents in South Africa. You can work as a;

Customer Service Representative

• Average salary of R8 425 per month across South African companies

Sales Representative

• Average R12 267 per month across South African companies

Customer Support Representative

• Average R12 476 per month across South African Call Center companies

Insurance Agent

• Average R7 878 per month across Call Center companies in South Africa

Customer Care Specialist

• Average Salary R9437 per month  accross Call center companies in South Africa

Bilingual Customer Service Associate

• Average R15 598 per month

What is required for you to be eligible to apply for a Call Center job in South Africa?

Requirements differ from one company to the next, but the qualifications required seem to be similar. Most call center jobs want you to have the following:

• You must be a citizen of South Africa residing in the same city the company is or willing to relocate because most call centers their employees are required on site.
• A copy of your South African ID
• Your Matric Certificate or statement of results
• 2 references in companies where they need experience
• Minimum 12 months outbound/ Inbound sales experience (local / international)
• Customer service experience

Skills Required to work at a Call Center in South Africa with Just Matric

There are Call Center companies that hire people with just Matric and no experience in South Africa. These companies provide two to three weeks of intensive training. However, you must also possess the following skills:

• Excellent verbal communication
• Sales Ability (comfortable with handling objections, building rapport, and needs analysis)
• Customer centricity
• Attention to detail, so the conversation is correctly captured and actioned.
• Ability to multitask
• Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
• Proficiency with computers
• Ability to resolve conflict and diffuse tension.
• Strong time management skills.
• Empathy. No list of good customer service skills is complete without empathy
• Effective Listening

List of companies hiring call center agents in South Africa that are hiring with only Matric

1. Discovery Limited

Discovery is a South Africa-based financial services group  that offers products like Medical Aid Administration, Car and Life Insurance, Bank Accounts and Investments, all with Vitality rewards.

Location : Offices located in Sandton, Cape Town(Sable Park) and Kwazulu Natal (Riverhorse Valley)

Contacts : You can also contact them on their website, Linked in, X , Facebook, Youtube and Instagram

How to Apply

Apply online

2. Concentrix

Concentrix is one of the most respected, fully integrated solutions and technology companies in the world.

Location : Located in Durban and Cape town

Contacts : You can contact them on their website and check what they do in their social medias

How to Apply

–    Apply online

3.  CCI GLOBAL

The CCI group of companies is one of the top providers of customer management services in Africa, supporting domestic and international clients.

Location : Located in Umhlanga, Kwazulu Natal

How to Apply

–    Apply Online

–    Usually takes walk-in interviews, just visit their offices and ask to see the recruitment offices

–    They have a two to three week training programme

–     They can also hire you with no experience

4.  Teleperfomance

They provide services for debt collection, telemarketing, customer relationship management, content moderation, and communication.

Interview Process

• The interview process at Teleperformance varies by position and usually takes several weeks from start to finish due to the drug testing and background check.
• The most common rounds in the Teleperformance interview process are HR, Resume Shortlist and One-on-One Interview.

Location : They have 3 branches around Cape Town, (Boulevard, Adderly street and Mach Factory)

Contacts

–    Contact them on their website they will reply with an email

5.  SERVI-CONTACT

If you have experience selling Car Trackers, this is the job for you.

Location : They are located in  Pinetown, KwaZulu-Natal

Requirements

• Only candidates with traceable references will be considered.
• Minimum of 6 months call center experience in sales Non Negotiable

Benefits:

• No weekends and no late shifts
• No cold calling

How to Apply

• forward your applications via their company’s WhatsApp at 0663636674 along with an attached copy of your updated CV
• you can access the application this link https://forms.gle/rS9zC39PgrXeTPrF6

6. Outworx Call Center

Outworx is a leading outsourcing company within the Global Business Services (GBS) sector that delivers people-centric Contact Centre solutions that are tailor-made for their  clients’ specific business process requirements

Location : Located in Umhlanga, Kwazulu Natal

How to apply

• Apply online on their website
• Outworkx has walk-in interviews in their offices from Monday to Saturday in
• However if you have no experience at all then you have to apply online through their programme called Shadow Careers where the will provide you with extensive training for you to be call center ready.

Contacts

You can contact them on 031 000 0003 and ask to be transferred to recruitment or just email your CV to recruitment@outworx.co.za

7.  Huntswood Call Center

Huntswood Call Center delivers  resourcing, outsourcing and advisory services from complaints to customer service, remediation to resilience.

Location : Umhlanga Rocks Durban

How to apply

• They have walk-in interviews during the week
• Apply Online on their website

Requirements

• Just know the product their selling
• Minimum 12 months outbound/ Inbound sales experience (local / international)

8. Nutum

Nutun  combines  unique technology, data and analytics competencies to provide a range of digitally enabled business services as a trusted partner to a global client base.

Location : Their offices are in Umhlanga, Durban and Cape Town

How to Apply

• Visit their website and click on the careers button to apply
• They provide feedback to all candidates whenever possible, however, if you do not hear from them within 14 days from the closing date, please consider your application unsuccessful.

9.     Redial BPO

Redial BPO provide top-quality contact center services to clients worldwide, from finance to logistics and retail.

Location : They are located Hendrik Potgieter Rd, Weltevredenpark, Roodepoort

Benefits

• Can hire without experience
• They have structured bonuses
• Provide intensive training, generous referral programme

How to Apply

Apply online on their website, just search their career portal and choose the one suitable for you

10.  WNS GLOBAL SERVICES

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS delivers services like Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.

Location : WNS is located in Cape Town, Durban and Centurion

Benefits

• Provides role clarity, coaching and mentoring, professional development and structured career path
• They also provide part time positions
• Can hire without experience

How  to apply

Get on their website and click on their job opportunity button to see available vacancies

SCAMS WARNING

Call center companies in South Africa hiring managers will only contact you from the company email address. The companies does not use or communicate via Telegram or social media,  will never send you checks or ask you to pay money during the job application process for equipment or in exchange for employment opportunities or other services.

If you receive emails from individuals claiming to represent Call Center companies in South Africa using any other email address, including a personal email account, or if you receive communications that seem suspicious, fraudulent, or deceitful, please contact them immediately on the said company website.

There are real companies hiring with just matric in South Africa and you don’t have to pay anything to get the job. Good luck on your job search.