Back office Support Job from Kalmar Durban

Kalmar is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services.

Making your every move count

Are you passionate about sales and thrive on providing exceptional support? Kalmar is seeking a proactive and detail-oriented Back Office Support professional to join our dynamic team.

In this role, you’ll play a pivotal part in driving our success by delivering top-notch commercial and administrative support to our frontline sales teams. Whether it’s assisting with equipment or spares, your contributions will ensure seamless operations and excellent customer satisfaction.

If you’re ready to make a meaningful impact in a fast-paced, collaborative environment, we’d love to hear from you!

Main tasks and responsibilities

Sales Support Responsibilities (Equipment and Spare Parts):

• Serve as the first point of contact for sales support across Equipment and Spare Parts divisions
• Provide commercial, technical, and application support to frontline sales teams for both business units
• Drive value-based selling strategies with customers, ensuring alignment with business objectives
• Manage discount-level approvals in Salesforce (SF) and ensure proper documentation
• Develop short- and long-term demand forecasts for Equipment and Spare Parts in designated areas
• Act as a primary liaison for customers regarding offerings, orders, and deliveries for both Equipment and Spare Parts
• Approve and acknowledge customer orders within the agreed frameworks.

Sales and Market Development:

• Contribute to sales planning and forecasting processes, ensuring integration between Equipment and Spare Parts teams
• Actively participate in market and sales development initiatives across both divisions
• Manage and maintain Salesforce, including pipeline management and forecast implementation for Equipment and Spare Parts sales activities
• Support the preparation and submission of tenders, ensuring accuracy and alignment with customer needs.

Customer Engagement and Training:

• Provide product and sales training support to customers for both Equipment and Spare Parts offerings
• Track and analyze competitor activities, sharing insights to inform strategic decisions
• Serve as a trusted point of contact for customers, addressing inquiries and fostering strong relationships.

Collaboration and Reporting:

• Regularly report to both the Head of Equipment Sales and Spare Parts Sales on outcomes, opportunities, and deviations
• Actively participate in the development of processes and ways of working to enhance collaboration and efficiency.

What you’ll need to succeed

• Minimum Matric Degree Pass or higher (advantageous)
• Strong commercial and business acumen with a focus on customer-centric solutions
• Proven ability to balance and align priorities between multiple business units
• Demonstrated leadership and management capabilities
• Excellent communication and interpersonal skills, with the ability to inspire trust and build lasting relationships
• Energetic, result-oriented, and a natural problem-solver with a positive attitude
• Technical expertise in mobile equipment, material handling, or similar product lines
• Proficient in Salesforce and other CRM tools (advantageous)
• Fluent in English (written and spoken)
• Prior experience in similar roles, ideally within the material handling or container handling industry.

You will be part of

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together.

With us, you will have the opportunity to realise your potential and become an important member of our global team.