Appointment Setter for Magic | Remote SA

About the Client

A trusted provider of DNA and genetic testing services, partnered with one of the most respected laboratories in the industry. They offer comprehensive testing solutions including personal, legal, and medical testing, with a focus on accuracy and client service. Their commitment to quality and client care has made them a preferred choice in genetic testing services.

Why this role exists
Due to growth and increasing call volume, the company needs a dedicated Appointment Setter to manage incoming calls and administrative tasks efficiently. This role is crucial for maintaining client communication and ensuring no opportunities are missed. The position directly addresses the challenge of scaling operations while maintaining high-quality client service.

The Impact you’ll make

Client Communication

• Answer and manage incoming calls professionally
• Catch and follow up on missed calls
• Maintain clear communication with clients
• Handle client inquiries effectively

Appointment Management

• Schedule and coordinate client appointments
• Manage calendar efficiently
• Follow up on scheduled appointments
• Send appointment reminders and confirmations

Lead Management

• Follow up on sent proposals and documents
• Assist with basic lead generation
• Support light cold-calling efforts
• Track and update client interactions

Administrative Support

• Handle basic administrative tasks
• Manage documentation and follow-ups
• Support team communication via Slack
• Maintain organized client records

Skills, Knowledge and Expertise

Required:

• Minimum 1 year of appointment setting or phone-based customer service
• Proven experience in calendar management
• Strong track record in client communication
• Experience with phone systems (Ooma Office experience a plus)
• Basic administrative and organizational skills
• WFH Set-Up:
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  • Internet speed of at least 40MBPS
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet connection
  • Quiet, dedicated workspace at home

Your Superpowers:

Technical Skills:

• Phone system proficiency
• Calendar management expertise
• Slack communication platform
• Basic administrative tools
• Documentation management

Soft Skills:

• Excellent phone communication
• Strong organizational abilities
• Detail-oriented approach
• Proactive follow-up skills
• Professional demeanor

You should apply if… 

• You excel in phone-based communication
• You’re highly organized and detail-oriented
• You enjoy helping clients and setting appointments
• You’re proactive in following up
• You can work independently and take initiative
• You’re comfortable in a growing, dynamic environment

Work Setup:

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

Working Hours:

• Monday to Friday from 8 AM to 4 PM EST (Eastern Standard Time)
• 40 hours a week

Compensation:

• $7 per hour
• No benefits package included