American International School of Johannesburg is Hiring a Receptionist

Inspire Learning to Build Our Better World. At the American International School of Johannesburg (AISJ), we are committed to providing an exceptional education that empowers global citizens to fulfill their future purpose. Our vision is to inspire learning to build a better world. We seek a dedicated and passionate professional who aligns with our commitment to excellence and believes in the transformative power of education. Every team member is crucial in creating a supportive and nurturing learning environment. At AISJ, we value every employee as a learner and expect them to embody and support the AISJ Portrait of Learner (Resilience, Mindful, Thinker, Globally Connected, Curious, Contributor) through their work. We are dedicated to justice, equity, diversity, and inclusion within our school community.

Position Overview

We are seeking a friendly, enthusiastic, and organized Receptionist to join our high-performing and driven Enrollment team which is responsible for executing the school’s enrollment and marketing strategy at both AISJ campuses (Pretoria and Johannesburg). The Receptionist will provide administrative support and exceptional customer service to internal and external stakeholders, building relationships, and contributing to the school experience. The Receptionist is the first point of contact for the school, responsible for the warm and professional welcome of all arrivals including, but not limited to visitors, parents, employees, service providers, employees, contractors, and suppliers. The receptionist plays a key role in assisting walk-ins, scheduling appointments, managing the switchboard, answering and directing calls appropriately, forwarding accurate messages, responding to email inquiries in a timely and cordial manner.

It is essential that the Receptionist be energetic, positive, confident, and polite. The Receptionist must also be well organized, able to multi-task and work independently, always representing AISJ in an exceptionally professional manner. You may also be called upon to support the Director’s Office other departments as needed.

Qualifications and Experience:

• Matric or Grade 12
• Secretarial or Office Admin Diploma 
• Excellent Computer Skills, MS package and/or Google Suite, and databases
• A minimum of 2 years’ experience in a customer-facing Receptionist or similar position
• Experience working in a school or academic institution in a people-facing or sales role
• Exposure in international organisations and dealing with multiple nationalities

Attributes:

• Excellent interpersonal skills, friendly and outgoing personality
• Excellent ability to build and maintain rapport
• Excellent command of the English language, both written and oral
• Excellent telephone etiquette
• Ability to speak different languages will be an added advantage
• Excellent computer skills including ability to compose letters, generate spreadsheets, use databases and switchboard software.
• Professionally dressed at all times
• Confident in interactions with visitors to the school
• Strong attention to detail and record keeping skills
• Ability to deal with difficult or challenging individuals calmly and respectfully
• Maturity in dealing with children, parents and other staff members
• Ability to work independently, use initiative
• Ability to work collaboratively in a team
• Ability to learn and retain information about the school in order to share accurate information about the school
• High level of integrity and ability to maintain confidentiality
• Reliable and punctual
• Organized and able to multi-task
• Solution oriented
• Positive attitude
• Growth mindset

​​​​​​​Performance Responsibilities:

• Support the Enrollment team with administrative duties including filing, record keeping, photocopying, etc 
• Telephonic and email communication with prospective and current families
• Relieve the receptionist as needed 
• Capture data on various systems
• Track documentation and visas via spreadsheets
• Assist with the movement of items from different locations
• Assist with orientation and marketing events
• Scheduling in-person and virtual appointments
• Direct involvement in selected enrollment projects
• Assist other departments with Advancement activities as assigned by the Enrollment Manager
• Other duties as assigned

Work hours: This is a 45-hour per-week position and may be required to work longer hours from time to time.

Application process

In order to complete the AISJ application process, Please click here and complete the electronic form. Information captured on this form will be stored on a secure database and will be used to complete a quick reference check on vacancy compatibility.