Aetherbloom is Hiring a Customer Service Advisor in Johannesburg | R9000 p/m

Experience: Minimum 1 year in call centre, customer service, or client-facing admin role

About Aetherbloom

Aetherbloom is a female-founded business process outsourcing (BPO) and digital services company connecting skilled professionals in South Africa with clients in the United Kingdom. With a mission rooted in empowerment and service excellence, we are building a diverse and professional team ready to exceed expectations in every interaction.

Role Overview

We are seeking a dynamic and experienced Customer Service Representative to join our growing team in Johannesburg. In this role, you will be the voice of our clients’ brands, handling customer queries, resolving issues, and ensuring a high standard of service delivery. This is an in-person role, and you will be working from our local site while supporting UK-based clients.

Key Responsibilities

• Provide friendly, accurate, and professional support via phone, email, and live chat
• Manage a high volume of inbound and outbound customer interactions
• Troubleshoot customer issues efficiently, offering timely and effective solutions
• Maintain up-to-date records of customer interactions in client CRMs or databases
• Meet and exceed individual performance metrics and client SLAs
• Escalate complex queries following established protocols
• Collaborate with internal teams to ensure seamless service delivery
• Demonstrate empathy, patience, and a solution-focused mindset in all interactions

Requirements

• Minimum 1 year of experience in a call centre, customer service, or client-facing administrative environment
• Fluent in English, with clear and professional verbal and written communication skills
• Strong computer literacy and comfort working across multiple systems
• Ability to adapt to UK business culture and understand client expectations
• Based in Johannesburg and able to work on-site during UK business hours
• Strong attention to detail and high levels of accountability
• Experience working in fast-paced, metric-driven environments

Preferred Attributes

• Knowledge of UK accents, customer expectations, or business etiquette
• Experience using CRM or ticketing systems (e.g. Zendesk, Salesforce, Freshdesk)
• Demonstrated resilience and commitment to learning and development

Why Join Aetherbloom?

• Be part of a purpose-driven company supporting economic empowerment in South Africa
• Receive paid training to enhance your skills and build long-term career pathways
• Work in a collaborative environment with strong mentorship and support
• Opportunities for growth into leadership or specialist roles

To apply please follow the link here to Aetherbloom’s Careers page: https://app.dover.com/apply/Aetherboom/d92f3b84-d2e6-4e89-b230-dffdf3284dc4