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How to get a Call Center Job at Teleperformance in Cape Town

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Is Teleperformance a legit call center?

Teleperformance is a global digital business services company serving many of the world’s best brands. They provide services for debt collection, telemarketing, customer relationship management, content moderation, and communication. Its services are operated in over 300 languages and dialects on behalf of companies in various industries. 

They have helped companies optimize their performance and customer experience with interactions that are simpler, faster, and safer. They monitor risks and threats, and meet international data privacy regulations.

Services provided by Teleperfomance;

  • Digital CX
  • CX Management
  • Specialized Services
  • Collections services
  • Interpretation and translation
  • Recruitment Process Outsourcing

Types of Jobs available at Teleperformance

  • Sales Advisor Night Shift
  • Resourcing Administrator
  • Customer Service Specialist – Collections
  • Customer Service Representative
  • Junior Payroll Assistant
  • Head of Operations – US Campaign
  • Customer Services Specialist Insurance
  • PE Junior Desktop Support Engineer
  • Night Shift Customer Service Specialist
  • Technical Support 
  • Qualification and experience
  • Sales Advisor at Teleperformance

Requirements and Qualifications Required to get a job at Teleperformance

  • High School (matric) Equivalent Sales (BPO)
  • 12 months with a proven record of understanding customer needs. 
  • Clear credit and Criminal Record 
  • Work Experience: • 6- 12 months Sales Experience 
  • Proven Experience in delivering excellent customer services to internal and external customers 
  • Experience within an outbound sales environment 
  • Superior oral and written communication, presentation, and interpersonal skills.
  • Multitasking skills – system & platforms 
  • Computer proficiency including : Email, web applications and contact management software 
  • Typing skills

What is the salary offered at Teleperformance

Teleperformance writes its salaries for their jobs on their job adverts. However, they normally offer from R7000 p/m to R9000 p/m working full time

Skills Required to work at Teleperformance

  • Able to follow local laws set up by different credit and collection governing agencies.
  • Demonstrate effective skip tracing techniques through programs and policies implemented by Client 
  • Effective communicator as role will often require building rapport with consumer to understand the reason for debt delinquency. 
  • Follow and maintain compliance, quality assurance, and client-specific standards on all accounts handled. 
  • Able to work and navigate through multiple system to check and provide information related customer account 
  • Meet key KPIs on day-to-day basis set up by the process based on client’s requirement. 
  • Able to demonstrate empathy and sympathy on the call with customer. 
  • Ability to be polite and compassionate without lacking confidence. 
  • Able to handle customers objections such as but not limited to disputes, bill charges, statements
  • To respect and act according Teleperformance’s rules, regulations, and values Competencies and specific Skills
  • Strong skills with a natural ability to motivate others towards the achievement of KPIs and targets. · flexibility showing willingness to adjust to multiple demands and shifting priorities
  • Is committed, enthusiastic, positive, resourceful and resilient.
  • Attention to detail
  • Adherence to deadlines
  • Team Player 
  • Reliability 
  • Initiative 
  • Assertive / confident 
  • Flexible 
  • Highly energetic and enthusiastic

Payment schedule for Teleperformance

  • Paid Holidays / Vacation.
  • Paid Sick Leave. Employees.
  • Life Insurance/Disability.
  • Casual Dress/Atmosphere.
  • Flex-Time / Flexible Schedule.
  • Free Drinks/Coke/Juice/Water.
  • Gym / Health Club / Fitness Membership
  • Paid every month

Application Process

The interview process at Teleperformance varies by position and usually takes several weeks from start to finish due to the drug testing and background check. 

  • Teleperformance interview processes are HR, Resume Shortlist and One-on-One Interview. 
  • The hiring process usually lasts three to six weeks. 
  • Factors determining the hiring process length include the position level, the number of applicants, and the hiring manager’s experience level. 
  • Recruiters and hiring managers consider the candidate’s experiences and how those relate to the position when deciding
  • Reference checking
  • Background checks
  • Decision and Job offer
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