1FIT is Hiring a Remote Customer Service Supervisor in South Africa | R20000 p/m
We are a fast-growing health and fitness startup with two products used by over 25,000 users—and we’re just getting started! Our goal is to empower personal trainers and online coaches to manage and scale their businesses. We are founder-led, profitable, scaling rapidly, with ambitious plans for growth, and looking to hire an Customer Service Supervisor to be part of this exciting growth phase of the business.
As the Customer Service Supervisor, you will play a crucial role in maintaining our high standards of customer service and enhancing the overall customer experience. This is an opportunity to manage the entire customer service arm of our small to medium accounts, initially as the first hire, but with scope to progress and build out a team customer of service representatives for the right candidate. We already have a team of 3 employees in the Philippines who are willing to jump into the customer service representative role under the right team lead . Your drive to deliver exceptional service at speed will directly impact our customers’ satisfaction and the success of our business.
The initial salary will be GBP£700-900 (16-20K ZAR) per month – depending on experience and expertise.
Who are we looking for:
We are looking for highly motivated, ambitious individuals who care about increasing customer satisfaction. We are looking for someone who can work independently and has the ability to be agile and react quickly to new challenges. We want someone who can uphold the company values and maintain a true duty of care to our customers.
Benefits to you:
Disclaimer:
To be a good fit for the role you will require strong passion and a true problem solving spirit. Whilst time and work hours will of course be respected, you will be the first customer service employee in a rapidly growing and agile business – working directly alongside extremely enthusiastic founders.
Please send your CV to hiringcs@1fit.com and a short document (no more than 1 page) answering the following 5 questions:
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